Built on trust.
Made for everyone.
HelaWorks connects Sri Lankan businesses, professional freelancers, and university students in a trusted, respectful, and transparent marketplace. These community standards help ensure every interaction remains safe and professional.
Trust is everyone's responsibility
HelaWorks Trust & Safety
Respect
Treat every client, freelancer, and student with dignity regardless of background or experience level.
Integrity
Be honest and transparent in all project dealings, pricing, and professional communications.
Quality
Deliver original, professional, and high-quality work that meets or exceeds agreed standards.
Professionalism
Communicate clearly, respect deadlines, and always honor the agreed project scope.
HelaWorks is Sri Lanka's professional freelance marketplace connecting businesses, professional freelancers, and university students. By using our platform, you commit to upholding these community standards and helping us maintain a safe, fair, and productive environment for everyone.
What we expect from all members
HelaWorks works best when clients, professional freelancers, and students communicate respectfully and professionally. Every member of the platform is expected to uphold the following standards in all project interactions.
Communicate professionally and courteously
Use respectful, clear language in all messages, project discussions, and reviews.
Provide accurate profile information
Your profile, skills, and portfolio must accurately reflect your real capabilities and experience.
Honor agreed deadlines and milestones
Deliver work on time and notify clients early if unforeseen delays arise.
Protect confidential client information
Maintain strict confidentiality regarding client files, project data, and intellectual property.
Deliver original, authentic work
All submitted deliverables must be your own original work or properly licensed third-party assets.
Respect intellectual property rights
Do not reproduce, resell, or reuse client work or third-party intellectual property without permission.
Keep communication project-relevant
Use platform messaging for project-related discussions only. Do not solicit personal contact information.
Report suspicious or unsafe behavior
If you witness violations of these guidelines, report them through our Trust & Safety system.
Prohibited behavior
The following actions undermine trust and are strictly forbidden on HelaWorks. Violations lead to immediate account review and appropriate enforcement action, up to and including permanent account termination.
Harassment, threats, hate speech, or bullying
Any abusive, threatening, discriminatory, or demeaning language directed at any platform member is strictly prohibited.
Fraud or deceptive activity
Misrepresenting your identity, skills, qualifications, or project deliverables constitutes fraud and will be investigated.
Fake accounts or identity misrepresentation
Creating multiple accounts, impersonating another person, or using a false identity to access the platform is not permitted.
Buying, selling, or manipulating reviews
Incentivizing reviews, purchasing ratings, or artificially inflating reputation scores undermines platform integrity.
Circumventing HelaWorks payments or escrow
Conducting payments outside the HelaWorks platform to bypass escrow protection or platform fees is a serious violation.
Malicious software or harmful code
Uploading malware, ransomware, spyware, or software designed to compromise accounts or systems is prohibited.
Plagiarism and copyright violations
Submitting copied, plagiarized, or unlicensed third-party work as your own original deliverable violates platform policy.
Phishing or credential theft
Attempting to steal login credentials, financial information, or personal data through any means is a criminal offense.
Unauthorized access to accounts or systems
Attempting to access accounts, systems, or data you are not authorized to access is prohibited and may be reported to authorities.
Abuse of personal information
Using personal data obtained through the platform for unauthorized purposes, marketing, or harassment is strictly forbidden.
Marketplace safety
HelaWorks is committed to maintaining a safe, secure, and fair environment for all platform participants. Our Trust & Safety infrastructure includes the following protections.
Verified identities
All professional freelancers and clients undergo identity verification before accessing full platform features.
Student verification
University student accounts are verified through institutional credentials to ensure program integrity.
Professional profile verification
Freelancer skills, qualifications, and portfolio submissions are reviewed before public listing.
Secure platform messaging
All communications occur within the HelaWorks platform, creating a verifiable audit trail for dispute resolution.
Trust and safety monitoring
Our Trust & Safety team actively monitors platform activity for policy violations and suspicious behavior.
Report and review system
Any member can report suspicious content, behavior, or communications through our dedicated reporting system.
Your safety is our priority
HelaWorks Trust & Safety team — available to help you.
Payments and escrow
All financial transactions on HelaWorks must occur exclusively through our secure payment and escrow system. This protects both clients and freelancers from fraud and payment disputes.
HelaWorks Escrow Protection
Funds are held securely until project milestones are met
Keep all payments inside HelaWorks
Never conduct project payments, deposits, or compensation outside the HelaWorks payment system. Off-platform payments are not protected by our escrow and are unrecoverable in the event of a dispute.
Do not request external or bypass payments
Asking a client or freelancer to pay via bank transfer, mobile money, or any external method to avoid platform fees is a serious violation and may result in permanent account termination.
Do not solicit suspicious payment methods
Requests for gift card payments, cryptocurrency transfers, or any other non-standard payment method are prohibited and will be investigated.
Payment disputes can be reviewed by HelaWorks
If you encounter a payment issue, open a dispute through the platform. Our team will review order records, milestones, and transaction history.
Escrow issues will be investigated with full records
HelaWorks maintains complete transaction and communication records. Escrow-related disputes are reviewed using these records to ensure a fair and evidence-based resolution.
Intellectual property and original work
Every member of HelaWorks is responsible for ensuring they have the legal right to deliver any work submitted on our platform. The following intellectual property standards apply to all projects and deliverables.
No plagiarism
Submitting copied or plagiarized content, code, designs, or written work as original is strictly prohibited. All work must be authentically created by the delivering party.
No copyright infringement
Do not reproduce, distribute, or adapt copyrighted works without appropriate licenses. This includes written content, images, music, software, and design assets.
No unauthorized third-party assets
Using stock images, fonts, code libraries, or templates without proper licensing is a violation. Always verify licensing before including any third-party asset in a deliverable.
No stolen designs or code
Presenting another developer's or designer's original work as your own, including open-source code used in violation of its license terms, is prohibited.
Proper licensing for all assets
All images, fonts, software, and third-party tools incorporated into project deliverables must be properly licensed for commercial use.
Client ownership of deliverables
Upon full project payment, clients receive ownership of agreed deliverables as specified in the project contract. Specific licensing arrangements should be clearly defined before work begins.
Student and community safety
HelaWorks includes a dedicated student program connecting university students with real professional opportunities. Because of this, we hold all platform members to especially high standards when interacting with student freelancers.
Respectful communication is required
All clients and other freelancers must communicate with student members respectfully and professionally at all times. Condescending or dismissive language is not acceptable.
No exploitation or inappropriate requests
Clients must not take advantage of students' relative inexperience by offering unreasonably low compensation, requesting excessive revisions, or making inappropriate personal requests.
No harassment or intimidation
Any form of harassment, bullying, threatening, or intimidating behavior directed at student members will result in immediate account review.
No pressure to exceed project scope
Students must not be pressured, coerced, or guilted into working beyond the agreed project scope without appropriate additional compensation.
Safe professional experience
The HelaWorks student program exists to help university students gain real professional experience safely. All interactions must support this mission.
Serious safety concerns can be escalated
Any student or community member who experiences or witnesses a serious safety concern can escalate their case directly to the Trust & Safety team at trust@helaworks.lk.
Enforcement and consequences
HelaWorks enforces a progressive, fair disciplinary framework. The severity and frequency of violations determine the appropriate response from our Trust & Safety team.
Review
The Trust & Safety team reviews all reports, supporting evidence, platform communications, and relevant account activity. Every report is taken seriously and investigated thoroughly.
Warning or Restriction
Minor or first-time violations may result in an official warning issued to the account, or a temporary restriction on specific platform features such as messaging, bidding, or service creation for 7 to 30 days.
Suspension or Termination
Serious or repeated violations may result in full account suspension or permanent account termination. Terminated accounts are permanently removed from the platform and may not create new accounts.
Legal Escalation
Serious fraud, cybercrime, identity theft, financial crime, or illegal activity may be referred to the relevant Sri Lankan statutory authorities, including law enforcement, where appropriate and legally required.
Reporting violations
If you experience or witness behavior that violates these community guidelines, please report it to our Trust & Safety team immediately. Your report helps keep the HelaWorks marketplace safe for everyone.
See something that violates our standards?
Report suspicious behavior, inappropriate content, payment fraud, or any other policy violation. Our Trust & Safety team reviews all reports confidentially.
HelaWorks Trust & Safety Desk
Our team reviews all reports and responds within 24–48 business hours.
Reporting system
Submit a report onlineView reports
Track your submitted reportsTrust & Safety at a glance
An overview of what HelaWorks provides to protect all platform members.
Related policies
Other important platform policies
Terms of Service
Platform rules and user agreements
Privacy Policy
How we collect and protect your data
Refund Policy
Escrow protection and refund rules
Community Guidelines
Standards for marketplace conduct
Trust & Safety
How HelaWorks keeps members safe
Accessibility
Our commitment to platform access