Getting Started
2What is WorkHub? A complete overview
Learn what WorkHub is, how it works, and how to get the most out of the platform as a client or freelancer.
How to place your first order on WorkHub
A step-by-step guide to placing your first order — choosing a gig, selecting a package, and completing payment.
Payments & Billing
4How does WorkHub Escrow protect my payment?
Understand how WorkHub Escrow holds your funds securely and only releases them when you're satisfied.
How to request a refund on a cancelled order
Learn the step-by-step process for requesting a refund, the timelines involved, and what to expect.
Understanding the 20% / 80% Milestone payment plan
A detailed explanation of the Milestone plan — how it splits payment into two phases and protects both parties.
Withdrawal methods and processing times
How to withdraw your earnings from WorkHub Wallet — available methods, limits, and processing times.
Orders & Delivery
3How to dispute a delivery and request revisions
What to do when a delivery doesn't meet your expectations — requesting revisions, opening a dispute, and escalating.
What to do if a seller doesn't deliver on time
Your options when a delivery is late — from sending a reminder to cancellation and refund.
How to leave a review after order completion
Guide to leaving a fair, helpful review for your freelancer after an order is complete.
My Account
2How to verify your identity on WorkHub
Step-by-step guide to completing identity verification — required for full platform access and withdrawals.
How to manage your account settings
Update your profile, change your password, manage notifications, and configure security settings.
Safety & Appeals
2Account suspension and restoration appeals
What causes an account suspension, how to understand the reason, and how to submit a successful restoration appeal.
How to report a user or inappropriate content
Steps to report abusive users, fraudulent gigs, or inappropriate content to the WorkHub Trust & Safety team.
For Freelancers
2How to create a gig as a freelancer
A complete guide to creating a professional, high-converting gig listing on WorkHub.
Understanding WorkHub fees and commissions
A breakdown of all fees WorkHub charges freelancers and clients — service fees, withdrawal fees, and payment processing.
Can't find what you're looking for?
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