Late Delivery — What Are Your Options?

If a seller misses the agreed delivery date, WorkHub gives you clear options to protect your interests.

Option 1: Send a Message

Use the order messaging system to contact the seller and ask for an update. Sometimes delays happen due to genuine reasons. A short message can resolve the issue quickly.

Option 2: Request Cancellation

If the deadline has passed and the seller has not delivered:

  1. Go to My Orders → open the order.
  2. Click "Request Cancellation".
  3. Select "Seller did not deliver on time" as the reason.
  4. The seller has 48 hours to respond. If they do not, the cancellation is approved automatically and your full payment is refunded.

Option 3: Contact Support

If the seller rejects your cancellation request and you believe you are entitled to a refund, contact WorkHub Support with your order ID and a description of the situation. Our team will review and mediate within 24 hours.

💡 Tip: Always document your communications with the seller. Screenshots of conversations are valuable evidence during dispute resolution.