Trust & Safety
HelaWorks is built on verified identities, secure payments, and a commitment to keeping every transaction safe for both clients and freelancers.
Escrow Payments
Client funds are held securely and only released after work approval. Your money is never at risk.
Identity Verification
Freelancers and students go through identity checks including NIC/passport and university affiliation.
256-bit SSL Encryption
All data transmitted through HelaWorks is protected with bank-grade SSL encryption.
Verified Reviews
Reviews can only be submitted by users who have completed a real order — no fake feedback.
24/7 Support Team
Our trust & safety team is available around the clock to investigate reports and resolve disputes.
Dispute Resolution
Independent mediation by HelaWorks ensures fair outcomes for both parties in any disagreement.
How We Protect Clients
- Payment is only released when you approve the delivered work
- Refunds are available for non-delivery or policy violations
- All freelancers are visible with ratings and completion rates
- Verified freelancers have passed identity checks
- Report any suspicious activity directly to our team
How We Protect Freelancers
- Escrow guarantees you get paid for approved work
- Dispute resolution protects you from unjustified refund requests
- Clear order terms are agreed before work begins
- HelaWorks mediates all disputes fairly
- Transparent payment processing and withdrawal timelines
Report a Safety Issue
If you encounter fraud, harassment, or any safety issue, please report it immediately: