WorkHub Escrow Protection

WorkHub Escrow is a secure payment system that protects both buyers and sellers on the platform. It ensures that funds are never released unless the buyer is satisfied with the delivery.

How Escrow Works — Step by Step

1
You place an order and pay

Your payment is immediately transferred to WorkHub Escrow — a neutral holding account. The freelancer cannot access these funds yet.

2
Freelancer works on your project

The freelancer completes your order and submits the delivery through the order page.

3
You review the delivery

You have 3 days to review and approve the delivery. You can request revisions if needed (up to the number included in your package).

4
You approve → funds released

Once you click "Approve Delivery", the funds are released from escrow to the freelancer's WorkHub Wallet.

What if I'm not satisfied?

  • Request Revisions — If revisions are included in your package, use them before approving.
  • Request Cancellation — If the seller cannot meet requirements, you can request a mutual cancellation and full refund.
  • Open a Dispute — If the seller is unresponsive or refuses cancellation, contact WorkHub Support to mediate.

What is NOT covered by Escrow?

  • Payments made outside WorkHub (e.g., via bank transfer directly to a freelancer)
  • Orders cancelled after delivery approval
⚠️ Warning: Never pay a freelancer outside of WorkHub. Transactions outside the platform are not protected by Escrow.